RETURNS & EXHANGES CONDITIONS
Returns and exchanges
When will I receive my order?
Rogue and Vogue uses a 3rd party courier for all our deliveries which can take 1-5 days depending on what time the order is placed and your location in South Africa.
Once we have booked your parcel in with our courier, you will be notified by email of the tracking number as well as an estimated delivery date.
We only offer store credits for returns! We do NOT issue refunds.
We hope this will encourage you to take your time in selecting your purchases. Please feel free to contact us with any questions regarding sizing or styling.
Store credit never expires. We regularly bring in new products and hope we can assist you in finding something new if your purchase doesn’t work out.
You have 14 days from the date of purchase to exchange your purchase. This excludes sale items.
If you are not entirely satisfied with your purchase or if the item simply doesn’t fit, then you can exchange the item providing:
- The items are returned within 14 days from the date of purchase.
- You cover all the shipping costs.
- The items are unworn, still have the original tags attached and are folded and in the original pouch.
- Please be careful when trying the items on as we will not accept items with makeup, self tan or deodorant on.
All returns must be sent to our offices at:
Rogue and Vogue, 15 Churston Place, La Lucia, Durban, Kwa-Zulu Natal, 4051.
- Please ensure that Postage has been paid prior to mailing.
- On the order confirmation/invoice, mark which item you are returning.
- Please obtain tracking information of your return as we are not responsible for lost or stolen returns.
Once you have arranged to send the item back to us please email us at email@example.com so that we can look our for it.
Please contact us if you wish to return items purchased during the holiday period so that we can arrange for the safe collection of parcels.
How long will it take to exchange my items?
Most exchanges are processed within 5 to 10 business days. We will notify you when your new item has dispatched. If you have not received your exchange, please check your tracking information and allow 1-5 days for the item to be delivered.
Can I exchange sale items?
There is no exchange on Promotional or Sale Products unless the item(s) are faulty.
I think my item is damaged, what should I do?
Most items go through a strict quality control check with our supplier before they are dispatched. Should you receive a damaged or defective item, please email firstname.lastname@example.org and provide the following information:
- Your Order/Invoice number
- Brief description of the problem
- Photos of the Issue
If the item you are looking for is currently out of stock we can order it in for you, when we place our next order with our supplier. A 50% non-refundable deposit is required for all pre-orders. Unfortunately we are not able to offer returns, refunds or exchanges on pre-ordered items.
Clearance & Black Friday Sales
Please note that we are not offering returns or exchanges on items sold during our Black Friday or Seasonal Clearance Sales. We hope this will encourage you to take your time in selecting your purchases before the sale goes live. Please feel free to contact us with any questions regarding sizing or styling.