GOT QUESTIONS

WHAT IF THE ITEM I WANT IS CURRENTLY OUT OF STOCK?

All the styles that we have in stock at our Warehouse are listed on the website, if it’s not available then we have unfortunately sold out. We monitor stock levels closely and often bring in new items on a weekly basis. If the item you desire is out of stock, don’t panic, we can order it in for you. The delivery time on out of stock items is usually around 7-10 days.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

All payments are processed online through a secure payment facility at PAYFAST. We accept Master Card, Visa payments. We do not offer Direct Deposit, Cheques, Diners, AMEX or cash on delivery as payment methods.

HOW DO I USE A PROMOTIONAL CODE?

You must enter the promotional code in the ‘promotion code’ box at the cart stage of your checkout and click ‘go’. The discount will then be applied to you total.

WHAT IF THE ITEM DOESN’T’T FIT, CAN I RETURN IT?

Yes absolutely, if your item doesn’t fit you can exchange it. Please note, we only offer store credits for returns! We do NOT issue refunds. 

We hope this will encourage you to take your time in selecting your purchases. Please feel free to contact us with any questions regarding sizing or styling.

Store credit never expires. We regularly bring in new products and hope we can assist you in finding something new if your purchase doesn’t work out.

You have 14 days from the date of purchase to exchange your purchase. This excludes sale items. 

If you are not entirely satisfied with your purchase or if the item simply doesn’t fit, then you can exchange the item providing:

  • The items are returned within 14 days from the date of purchase.
  • You cover all the shipping costs.
  • The items are unworn, still have the original tags attached and are folded and in the original pouch.
I THINK MY ITEM IS DAMAGED, WHAT SHOULD I DO?

Most items go through a strict quality control check in Australia before they are dispatched. Should you receive a damaged or defective item, please email info@rogueandvogue.co.za and provide the following information:

  • Your Order/Invoice number
  • Brief description of the problem
  • Photos of the Issue
HOW DO I RETURN AN ITEM?
  • Please use the address provided on the invoice slip.
  • Please ensure that Postage has been paid prior to mailing.
  • On the invoice, mark which item you are returning.
  • Please obtain tracking information of your return as we are not responsible for lost or stolen returns.
CAN I RETURN AN ITEM PURCHASED ON SALE?

There is no exchange on Promotional or Sale Products unless the item(s) are faulty.

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?

Most exchanges are processed within 5 to 10 business days. We will notify you when your new item has dispatched. If you have not received your exchange, please check your tracking information and allow 1-5 days for the item to be delivered.

DO YOU PAY FOR MY RETURN SHIPPING?

Please be advised that all postage and handling costs will be incurred by the purchaser. For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Rogue and Vogue cannot take any responsibility for orders lost in transit.

WHAT ARE THE SHIPPING COSTS?

For local South African deliveries, there is flat rate fee of R100. These charges are based on a 2kg weighted bag. If your order exceeds the 2kg weight a customer care representative will contact you regarding the variance and ask you to pay the difference, before the parcel can be dispatched.

HOW WILL MY ORDER BE SHIPPED?

We use Courier Guy for all local orders. Please allow 1 – 5 days for the item to arrive.

HOW SHOULD I CARE FOR MY NEW ITEMS?

All items should be machine washed separately on a gentle cycle with a mild detergent using cold water. Stay away from fragrances, dyes, brighteners and softeners.

We recommend air-drying by laying clothing on a clean flat service. Stay clear of velcro, bands or anything abrasive to prevent damage.

CAUTION: Self-Tan Products can stain clothing and might not wash out completely.

IRONING: Avoid any kind of ironing.